Roles · Any business

AI 411 directory assistance operator

Provides directory information and assists customers with special billing requests and emergency calls.

Isla Suzuki“I assist customers with directory information and billing.”An example character, not a real person.
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411 directory assistance operator · What it does

Three tasks it takes off your hands

  1. Listen to customer requests and provide telephone information.
  2. Operate telephone systems to complete connections for calls.
  3. Offer special assistance to persons in emergency situations.
Where these come from

The tasks of “Telephone Operators” (O*NET 43-2021.00), as O*NET lists them:

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

411 directory assistance operator · Tools and industries

It works in the tools you already use

  • Microsoft Office software
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Windows
  • Microsoft Word

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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