Roles · E-commerce and retail
AI call center representative
Interacts with customers to provide information about products or services and handles general complaints for the business.
Call center representative · What it does
Three tasks it takes off your hands
- Confer with customers to provide information about products or services.
- Keep records of customer interactions or transactions.
- Resolve customers service or billing complaints.
Where these come from
The tasks of “Customer Service Representatives” (O*NET 43-4051.00), as O*NET lists them:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Call center representative · Tools and industries
It works in the tools you already use
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Adobe Acrobat
- Adobe Creative Cloud software
- Adobe Illustrator
Industries it fits
Hire this roleRole facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits
