Roles · E-commerce and retail

AI customer service agent

Records customer interactions and transactions. Resolves service or billing complaints. Contacts customers to notify them of claim investigation results.

Zanele Byrne“I keep records of customer interactions and transactions.”An example character, not a real person.
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Customer service agent · What it does

Three tasks it takes off your hands

  1. Keep records of customer interactions or transactions.
  2. Contact customers to respond to inquiries.
  3. Resolve customers' service or billing complaints.
Where these come from

The tasks of “Customer Service Representatives” (O*NET 43-4051.00), as O*NET lists them:

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Customer service agent · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Adobe Acrobat
  • Adobe Creative Cloud software
  • Adobe Illustrator

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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