Records customer interactions and transactions. Resolves service or billing complaints. Contacts customers to respond to inquiries or notify them of results.
Moana Johansson“I resolve complaints and contact customers to respond to inquiries.”An example character, not a real person.Hire this role
Customer service representative · What it does
Three tasks it takes off your hands
Keep records of customer interactions or transactions.
Resolve customers service or billing complaints.
Contact customers to respond to inquiries or notify them.
Where these come from
The tasks of “Customer Service Representatives” (O*NET 43-4051.00), as O*NET lists them:
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Customer service representative · Tools and industries
