Roles · E-commerce and retail

AI online services manager

Manages online retail activities by processing payments, creating invoices, and handling customer correspondence for the business.

Linh Andersen“I process payments and create invoices for the business.”An example character, not a real person.
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Online services manager · What it does

Three tasks it takes off your hands

  1. Receive and process payments from customers using electronic transaction services.
  2. Create, manage, or automate orders or invoices using software.
  3. Correspond with online customers via electronic mail to address questions.
Where these come from

The tasks of “Online Merchants” (O*NET 13-1199.06), as O*NET lists them:

  • Receive and process payments from customers, using electronic transaction services.
  • Create, manage, or automate orders or invoices, using order management or invoicing software.
  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.

Online services manager · Tools and industries

It works in the tools you already use

  • Google Analytics
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft PowerPoint
  • Adobe Photoshop
  • AJAX

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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