Roles · E-commerce and retail

AI order taker

Receives incoming orders and processes them by verifying customer information and computing total charges for merchandise or services.

Thomas Martinez“I verify order information and compute charges.”An example character, not a real person.
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Order taker · What it does

Three tasks it takes off your hands

  1. Verify customer and order information for correctness.
  2. Compute total charges for merchandise or services.
  3. Enter information on order forms.
Where these come from

The tasks of “Order Clerks” (O*NET 43-4151.00), as O*NET lists them:

  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Compute total charges for merchandise or services and shipping charges.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

Order taker · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Adobe Acrobat
  • Apple Safari
  • Intuit QuickBooks
  • Microsoft Access

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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