Roles · Government and public sector

AI workforce services representative

Computes and authorises amounts of assistance for programs, keeps records of assigned cases, and prepares required reports.

Hao Tamihana“I compute and authorise amounts of assistance for programs.”An example character, not a real person.
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Workforce services representative · What it does

Three tasks it takes off your hands

  1. Compute and authorise amounts of assistance for programs.
  2. Keep records of assigned cases and prepare required reports.
  3. Compile, record, and evaluate personal and financial data.
Where these come from

The tasks of “Eligibility Interviewers, Government Programs” (O*NET 43-4061.00), as O*NET lists them:

  • Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
  • Keep records of assigned cases, and prepare required reports.
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.

Workforce services representative · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Access
  • Microsoft PowerPoint

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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