Roles · Hospitality and travel

AI check-in agent

Confirms reservations for transportation and lodging. Answers inquiries regarding schedules and policies. Promotes destinations and tour packages.

Thandi Baker“I confirm reservations and answer inquiries.”An example character, not a real person.
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Check-in agent · What it does

Three tasks it takes off your hands

  1. Make and confirm reservations using computers.
  2. Answer inquiries regarding schedules and policies.
  3. Promote destinations and tour packages.
Where these come from

The tasks of “Reservation and Transportation Ticket Agents and Travel Clerks” (O*NET 43-4181.00), as O*NET lists them:

  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Promote particular destinations, tour packages, and other travel services.

Check-in agent · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Access
  • Microsoft PowerPoint
  • Microsoft Word

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0) and ANZSCO 2022 (Australian Bureau of Statistics, CC BY 4.0), written in our words. Sources and credits

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