Roles · Hospitality and travel

AI ticket agent

Makes and confirms reservations for transportation and accommodations. Prepares customer invoices and accepts payment. Answers inquiries regarding schedules and policies.

Aoife Suzuki“I make reservations and prepare invoices for customers.”An example character, not a real person.
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Ticket agent · What it does

Three tasks it takes off your hands

  1. Make and confirm reservations for transportation and accommodations.
  2. Prepare customer invoices and accept payment.
  3. Answer inquiries regarding schedules and policies.
Where these come from

The tasks of “Reservation and Transportation Ticket Agents and Travel Clerks” (O*NET 43-4181.00), as O*NET lists them:

  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.

Ticket agent · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Access
  • Microsoft PowerPoint
  • Microsoft Word

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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