Roles · Hospitality and travel

AI travel agent

Plans and sells transportation and accommodations for customers. Determines destination, modes of transportation, travel dates, costs, and accommodations required.

Niamh Smith“I book reservations and compute travel costs.”An example character, not a real person.
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Travel agent · What it does

Three tasks it takes off your hands

  1. Converse with customer to determine destination and travel dates.
  2. Compute cost of travel and accommodations using computer.
  3. Book transportation and hotel reservations using computer.
Where these come from

The tasks of “Travel Agents” (O*NET 41-3041.00), as O*NET lists them:

  • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
  • Book transportation and hotel reservations, using computer or telephone.

Travel agent · Tools and industries

It works in the tools you already use

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Intuit QuickBooks
  • Microsoft Access
  • Microsoft PowerPoint

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0) and ANZSCO 2022 (Australian Bureau of Statistics, CC BY 4.0), written in our words. Sources and credits

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