Roles · Software and IT

AI IT tech

Oversees daily system performance and installs software. Resolves hardware problems and maintains transaction records.

Siobhan Rahman“I oversee system performance and install software.”An example character, not a real person.
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IT tech · What it does

Three tasks it takes off your hands

  1. Oversee the daily performance of computer systems.
  2. Set up equipment for employee use.
  3. Maintain records of daily data communication transactions.
Where these come from

The tasks of “Computer User Support Specialists” (O*NET 15-1232.00), as O*NET lists them:

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

IT tech · Tools and industries

It works in the tools you already use

  • Apple iOS
  • Apple macOS
  • Linux
  • Microsoft Active Directory
  • Microsoft Azure software
  • Microsoft Excel

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0), written in our words. Sources and credits

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