Roles · Software and IT

AI network support technician

Analyses and troubleshoots existing network systems to ensure correct operation with minimal interruption.

Sanjay Novak“I identify the causes of networking problems using diagnostic testing software.”An example character, not a real person.
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Network support technician · What it does

Three tasks it takes off your hands

  1. Identify the causes of networking problems using diagnostic testing software and equipment.
  2. Troubleshoot network or connectivity problems for users or user groups.
  3. Back up network data.
Where these come from

The tasks of “Computer Network Support Specialists” (O*NET 15-1231.00), as O*NET lists them:

  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Back up network data.

Network support technician · Tools and industries

It works in the tools you already use

  • Apple macOS
  • Linux
  • Microsoft Active Directory
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook

Industries it fits

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Role facts from O*NET 31.0 Database (U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), CC BY 4.0) and ANZSCO 2022 (Australian Bureau of Statistics, CC BY 4.0), written in our words. Sources and credits

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